Frequently Asked Questions

Where is your service area?

Our expert cleaners are available in the greater Columbus, Ohio area. This includes Dublin, Grove City, Hilliard, Upper Arlington, and Westerville. However, our team is flexible to provide service to nearby areas, so if you are not sure give us a call or shoot us an email to confirm.

What if I’m not happy with the work you do for me?

Our reputation is our most valuable asset, so we offer a 100% satisfaction guarantee. If you’re not satisfied please contact us within 24 hours and we’ll have a team leader come back to make it right.

How do I book a home cleaning?

If you’re online, simply select the service you want and click the Book Online button to get personalized pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation. Also feel free to call us anytime to book and if we miss your call leave us a message and we’ll get back to you within 24 hours.

Do I need to be at home when you arrive for the cleaning?

That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. We can also provide a key box to leave your key safely. Whatever method you’re most comfortable with and works for you will work for us.

Do I need to supply the vacuum or cleaning products?

We come equipped with everything we need to make your home sparkle. But if you’d prefer that we use your cleaning products, just let us know when you book online or by phone.

Do you clean homes that have pets?

We’re absolutely pet-friendly! When you set up your booking, please let us know any information (name, species, etc) about your pet that we may need to know to make sure we can help them feel comfortable while we’re in your home. There’s no additional charge for having some extra hair around.

Will I receive reminders for single, recurring, or pre-paid bundle cleaning services?

When you book online or call us, you can select to receive an email reminder before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.

How do I re-schedule or cancel a booked cleaning?

Rescheduling or cancelling is one click away. Or simply call us at 614.984.8004 or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service.

Can I set up repeat visits?

Absolutely, and you’ll save when you do. For each of our services you can select and schedule recurring appointments and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.

How can I pay you?

We accept all major credit cards. We also accept check or cash at the time of service. You can select to pay by card either on our online booking pages or through an emailed invoice, and once paid we will send out a copy of your receipt.